Find answers to FAQs
or write back to team@omysport.com
Service commands
/survey - creates your profile and training plan

/run - displays your running workouts schedule and plan for the next week

/fasting - displays diet schedule for the next week

/help - redirects to FAQs. You can always write to support@omysport.com or directly into chat bot in case of any questions

/update - changes the date of race, starts a new plan, changes the pace of training, available running days, heart rate

/profile - your profile in the system, Strava connection, timezone setting

/pay - payment interface. We use the SuperPay interface and the Stripe payment infrastructure
How to ask questions to get answered?
You can write your question directly in the OMY chat! Super Coach - we will respond to you ASAP or by e-mail support@omysport.com
How to change race date?
Please use the /update command
How does adaptation work?
By answering questions from OMY! Super Coach you let us analyse your responses and adapt (make changes to) your future training plan. We reduce intensity, volume, or frequency of training sessions
How to change my available running days ?
Use service command /update -> Available days for running
How to connect Strava to my OMY! Sports profile?
Use service command /profile -> Strava Connection
How does communication work?
Use the chat as a regular messenger. Write to us, get answers - communicate with us 24/7. Our coach and support teams will answer your questions quickly and efficiently.
Why should I answer to OMY! Super Coach questions?
Don't skip our questions! The more accurate you answer OMY! Super Coach 's questions, the more tuned your training is.
What if I get sick?
Feel free to write in chat, the coach will ask you a few questions and adjust your plan, taking into account the answers
How to pay for OMY! Super Coach?
Use /pay to make payment. Choose a term: a month, quarter, or half a year. We use SuperPay interface and the Stripe payment system, which provides banking and technical infrastructure for online payments.
How to stop receiving notifications?
You can set up notifications in Telegram settings of the OMY! Super Coach (Edit -> Notifications -> ..)
What to do if I need to have a break in training?
Just ignore messages while you don't train. In order to get back to training use the /update command and create a new training plan
How to delete my OMY! Super Coach profile/account?
Write to us in chat bot or email us. We will delete your account within 24 hours
How to cancel your subscription?
You can always stop using OMY! Super Coach and paying for it. In order to do so log in to your Superpay profile and cancel your subscription.
Haven't found answers? Write to: team@omysport.com

Berlin, Moscow, Köln, St. Petersburg
© All rights reserved.
© All rights reserved. OMY! SportTech UG (haftungsbeshränkt), Berlin (HRB 212793 B)
By taking part in any of OMY! SportTech's surveys and filling into any of OMY! SportTech's forms you agree to Privacy policy and Terms of Use